Reviews

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Estate Agent and Letting Agent Reviews

Abraham Rawat first and foremost sold my house. He did this with great charm and great communication skills with an obvious deep understanding of his profession and the market. Abraham was a joy to work with from beginning to end. I trusted him from the beginning and this trust was proved well deserved. I  would recommend Abraham and Castles to anyone. Everyone says this is one of the most traumatic experiences of one's life. A guardian angel is necessary. I had that angel in Abraham Rawat.
Jan Fage - Sales As Vendor

Abraham at Castles is THE person to deal with if you want to buy or sell a house in Crouch End - particularly at the higher price range. Nothing is too much trouble and he and his team make everything run smoothly throughout the process. Having just bought and sold a property both through Castles, I am very happy to give them the highest rating and recommend them to anyone.

Martin Lamb – Sales as Vendor and Purchaser
Our contact with castles has been going on for around a year from the first initial conversation with James. He was very patient as he waited for us to be ready to put our house on the market. It has been a long process and James and John have been remarkably supportive and have worked very hard to get the sale and stopit falling through. They know how to handle difficult situations with efficiency and a calming attitude.
Rosalind Alam - Sales as Vendor
After having a bad experience with another estate agent who did nothing to rent my property in 6 weeks. I contacted Castles Edmonton and within the day I had someone viewing and by the second day two people wanting to rent. I can't thank Alex and the team for making my first experience of being a landlord worry free and very smooth. My tenants are in and the whole thing took less than two weeks.
Chris S - Landlord
“Really impressed with Castles estate agents in Hackney. Being first time buyers, my friend and I were grateful to have such approachable, professional and genuine agents to help us through the house buying process. Scott and David kept us updated, particularly at times when there were complications with the vendors purchase that affected us. Unfortunately, the property we were purchasing fell through at the last minute (after much emotional and financial investment!). Castles were very quick to find us another property, which Scott showed us 3 days later and we had an offer accepted on. Knowing the nightmare we’d had previously – he was fantastic, kept us updated and was on the case all the time to ensure that nothing held the sale up for us. His friendly and positive manner was a bonus! We were pretty anxious after the last property falling through so knowing we could call up and ask for progress/ help keeping things moving with solicitors etc. was great, and made the stressful process of house buying more bearable. Would definitely recommend to anyone interested in property in Hackney. Thanks to all the team at Castles and also for the welcome pack and New Home card!”
Sarah Wilkinson – Sales as Purchaser
I've just sold my house through Castles and I can't praise Abraham highly enough (the other guys are great too). I remember Abraham saying that getting a buyer is the easy thing, what matters is seeing the sale through to exchange, which he promised to do. That has certainly been true in my case, through what proved to be a fairly lengthy hard slog. Abraham was true to his word and was amazing throughout. He's a great communicator (always accessible and responsive, even out of office hours), a pleasure to deal with and - as other reviews have said - went the extra mile, doing a lot of the conveyancing work himself.  What else can I add? Except that I can honestly say he's brilliant and I would highly recommend him! I would nominate him for Estate Agent of the Year if I could.

We love you Abraham!
Monika Szlenkier  - Sales as Vendor
Before putting my house on the market I did extensive research into estate agent's statistics and asked for recommendations. The name Abraham Rawat is on everyone's lips! House sales are all about chemistry and matching the right purchaser and vendor to ensure a successful sale. From the moment I met him, it was obvious that the reputation was deserved. I have not been disappointed. Moving is known to be one of the most stressful life events- Abraham has really taken the stress out of it. He anticipates problems and sorts them quickly. His communication is fabulous, its key to keep everyone in the loop to keep the sale on track. From the word go he took a personal interest in the property, getting to know it and showing it himself. I cant recommend him highly enough
Comment on agent fees Excellent. Very competitive
Caroline - Sales (as a Vendor)
There are estate agents, and there's Abraham. We tried to sell our house through two other quite different agencies in Crouch End over a period of several months, but Abraham got a result for us within two weeks. He has an incredible network of potential buyers, both officially registered or through previous contact and Abraham has an unrivalled ability to match buyers and vendors. He personally shows people round, on multiple occasions, and works with them iteratively to explore a house's potential. Absolutely brilliant. Would never use any other agent!
Comment on agent fees - Best commission rates and geared towards beating the asking price.
Catherine – Sales as Vendor
We have been absolutely delighted with the service received from Abraham during the process of selling our house. Abraham was sympathetic to the fact that, with a new baby and two toddlers we are extremely busy; he ensured the entire process was as stress free as possible. His communication is excellent and we were so impressed with how rapidly we received responses to even the smallest of queries. We hadn't yet found a property when Abraham found us a buyer for our property. He helped to keep lines of communication open with our buyer until we found our next property. This ended up being much longer than expected and I am sure we could have lost the sale with other agents. We chose Castles over other local agents mainly due to reputation; indeed we have now recommended Abraham to several local friends and family who are considering a house move.
Lorna G – Sales as Vendor
Great Agent & Communication. Abraham been very communicative and absolutely on the ball throughout this purchase. I am the buyer of the property - because of a break in the chain (out of Abraham's hands) it has been the most drawn out house purchase I have been involved in and could have been a lot more painful if I hadn't felt I was kept in the loop at all times by Abraham. It would have been very easy to stray and look for another house to purchase but Abraham kept us focused on the light at the end of the tunnel. He has been very resourceful with suggestions to help us out along the way from conveyancing issues to suggestions for the redesign of my teenage daughter's wardrobe (she would agree with the 5* review). He's a really nice guy to deal with and very good at his job. Thank you Castles & Abraham.
Juliette - Sales as Buyer
Abraham and the team acted for us on both the sale of our then current property and the purchase of our new property. Having previously viewed a property being sold by Abraham (a number of years ago), my wife and I were very keen to instruct him to sell our property for us. Abraham was the consummate professional throughout the both sale and purchase process. On the sale the Castles team created some fantastic looking spec/particulars (a cut above all other particulars we have previously seen, during a lengthy property search). They managed the viewings brilliantly so as to create interest and urgency among potential buyers and negotiated hard so as to achieve the absolute best price for us. On the purchase, Abraham worked tirelessly both to create and manage what was an extremely difficult chain, adeptly managing all stakeholders' interests and ensuring that we completed to an extremely tight timescale. We would assume this is why Castles Crouch End get all the best properties on the market! Abraham has earned himself a client for life - if only others in the industry conducted themselves in such a manner!
Joseph – Vendor and Purchaser
A huge thank you to Scott and David for their help and support with buying my first property. Throughout the process, Scott and David kept me informed at all times, acted in the best interests of both the seller and me, and maintained professionalism. No hesitation in recommending the guys for property transactions. I will definitely come back to them in the future.
Daniel Murshad – Sales as Purchaser
I have found Castles and particularly Scott to be really helpful and pleasant to deal with. Not at all like the stereotypical estate agents! Scott was so helpful and pro-active when I was looking for a buy-to-let flat that I used Castles as my letting agent and then again to sell my own flat. Although the process was long and sometimes painful, Scott kept me up-to-date and was always good-natured and supportive. A really excellent service and so different an experience to the brief brushes I have had with the larger, nationwide companies. Many thanks to Scott and the Castles team.
Emily Vivas – Sales as Purchaser / Landlord
I have nothing but praise for Castles in Crouch End and in particular Sandro. They are professional, friendly, knowledgeable and trustworthy. I have recently both bought and rented out a property through them and so have seen the operation from both sides and would not hesitate to recommend them to everyone in Crouch End - as far as I'm concerned they are the best agents around here!
Sian – Sales as Purchaser / Landlord
Abraham at Castles was recommended to us by friends and we weren't disappointed. In the end we bought and sold with Abraham and he (and his team) were a pleasure to deal with from start to finish. Everyone says moving house is the most stressful thing you can do but with Abraham he removed that stress. He was always quick to respond to any queries, realistic about what he could achieve, honest and completely unflappable. He also has a great local knowledge. We felt in very safe hands throughout the whole process. Couldn't recommend highly enough. Thank you!
Audrey – Sales as Vendor
We have recently completed on the purchase of a property and have been very pleased with the prompt, efficient and courteous service provided by Mahe, Scott, George and team at Castles, Hackney. We live in Sussex, and for us to get up to London takes some organising - so we were particularly pleased to have such reliable help from the Castles team. We had been looking for a property for a while, and were disappointed initially when we missed the property we wanted. We were delighted that Castles bore us in mind, and when the property came back on the market they took the trouble to come back to us straight away. They were always willing to 'go the extra mile' in helping us to sort things out, and were patient and helpful throughout the process. We would definitely recommend Castles.
Oren - Sales as Purchaser
We first met Scott for a viewing on a flat in Hackney Downs. He was friendly, listened to what we were looking for and was proactive about finding suitable viewings which lead to the purchase of our current flat in Clapton. He stayed involved in the whole purchasing process and was an approachable and accommodating point of contact throughout. Recommended.
Thomas & Yeonoon – Sales as Purchasers
Castles were a breath of fresh air. I wandered in one day having had my property on the market with another agent with little action after 3 months, and straight away I knew that we were on the same page! Their professional but relaxed approached to viewings and negotiations made the process so much easier. Both Scott and George proactively made it their business to know the property they were marketing and that is rare these days. Mahe was great in chasing the process up when delays occurred with getting to exchange. Definitely would recommend Castles over any other agent in the area.
Mel Powell - Sales as Vendor

I've just sold my house with Castles. I can honestly say Abraham has been the most extraordinary agent. He has gone way beyond his remit to help me, and make the process move smoothly. Even my lawyer suggested he's unlike any Agent he's dealt with before! 

 

Abraham valued the house high, achieved that price and trouble shooter all the way. They deserve the mantle they hold; ' the best of crouch end'.  I'm exceedingly grateful to Abraham. He was kind, efficient and organised.

Rebecca - Sales as a Vendor
Abraham , Collin, Sandro and Jan - were consistently courteous, ever helpful with our questions and queries, and highly professional. They are very good at the work they do. We would highly recommend them.
Roger and Nuala Hancock'
These guys are absolutely fantastic. I cannot recommend them highly enough. They went above and beyond in my opinion, keeping us informed of everything that was happening in a process which was not straightforward due to the sale being through probate.  I have dealt with a lot of estate agents and am used to the standard patter. The difference here was that they stuck to their word and were genuine, straightforward and honest. Such a refreshing change! George and Mahe deserve special mention. They are simply the best estate agents I've dealt with.   JUST BRILLIANT!  I could go on but I would simply say if you are buying or selling these are the people to go to. I can't say what the rental side of things would be like but everybody I spoke to in the office was extremely helpful. I suspect it is pretty good though.
Ed and Georgi – Sales as Vendor
We would have no hesitation in recommending Abraham from Castles Estate Agents in Crouch End. We received outstanding service from start to finish throughout the process at a fair price. Abraham has integrity, is honest and forthright. These are properties which are not in abundance in his industry. He was efficient and very responsive and clearly has a very detailed knowledge of the area and the market. The general high quality of properties on Castle's books is an indication of their established strong reputation.
N Bliss - Sales as Vendor
If it wasn't for the Enfield team at Castles I probably wouldn't have the keys today! A special thanks to Stephen Oswick. The team went above and beyond their role and helped with a smooth transaction. Overall I am very happy with the service from Ashli negotiating the sale, to Stephen liaising with solicitors to completion! Thank you Castles......
Mr Mehmet – Sales as Purchaser
We sold our house in Crouch End and had an excellent experience. Abraham distinguishes himself for his in-depth knowledge of the area, his frank advice, and shrewd marketing strategies .His experience and exemplary customer care ensured not only that we exceeded our asking price, but also a smooth and efficient process that progressed to completion in a very timely manner.
S Espinosa - Sales as Vendor
We had a brilliant experience buying our first flat from Castle's on Lower Clapton Road. As soon as I walked into the office I was impressed with Mahe's warm hospitality, and her immediate knowledge of what sort of a property we were looking for. She and George went to great lengths to make sure that we were able to view the property before anyone else, and communicated really well with us throughout the buying process. Their friendly, individual and local service was just what we wanted from our first experience of buying. Thank you both, and the rest of the team, so very much.
Charlotte and Fergus Dingle - Sales as Purchaser
When I first walked into Castles, Crouch End I was immediately struck by the warm atmosphere of the office (and the nice decor!). I was greeted by a friendly Abraham who asked what sort of property I was looking for - and subsequently he has always stuck to these specifications when informing me about any potential properties. I have just bought a gorgeous house that meets all this criteria. Abraham has always been extremely helpful and more than happy to explain any property issues that I didn't understand and I have always trusted his word to be true. I am very happy to have found my house through this agent.
Vanessa - Sales as Purchaser
I am a landlord and I have had amazing service from Alex and rest of the team at Edmonton.. GREAT WORK!!! I would definitely recommend for their service and professionalism.
Thank you from Alen family
Sandro provided a first class service. He pitched the property price at the right level, and generated significant demand for a 'viewings day' which resulted in multiple offers meaning I managed to realise best price. During the sales process, he was helpful in keeping things moving, acting as the oil in the overall machine. I would happily recommend Castles Crouch End to anyone selling in the area - I knew them from when I purchased the property in '03 and the branch staff are the same, so bring many years of collective knowledge of the area with them .

Stuart Drysdale – Sales as Vendor

I have attended few Castles' open days. I also used other agencies in Edmonton to find me a property. I can honestly say that ' They are very professional,. Best in town. They don't cost extra money too.
Excellent work. Excellent team.

 

Excellent Company.


Would I recommend this company? 100% without a doubt.

Coolunuz- Sales as Purchaser
Abraham Rawat - We would whole-heartedly recommend Castles in Crouch End. We have recently dealt with Abraham on the sale of our property. Abraham as well as the rest of his team demonstrate expertise, dedication, professionalism and clearly have an extremely wide and long-standing knowledge of the local neighbourhood & area. Abraham has made the entire process an entirely stress-free experience and brings his humour and great personality into the mix too. Colin, Jan & Sandro in the office have also been incredibly helpful during the process and we are extremely grateful to the whole team for all their invaluable help and advice.
Caz and Lewis - Sales as Vendor
My wife and I would like to thank David and Ashli for all their help following the sale of our property. I purchased my property back in 2006 from David and never lost contact as the service provided at the time was excellent hence we agreed to sell the property with David from Castles again. From the valuation to the exchange of contracts I was kept updated at all times and was extremely happy with the service and professional approach we received. Thank you David and Ashly for being so helpful and for completing the sale of our flat!  If I was to remain in the Enfield area I would certainly use Castles again and again and would certainly recommend anyone to deal with Castles as they are a great team and very helpful. Thank you once again and wish Castles all the best for the future.   
Pedro and Vanessa – Sales as Vendor

Sell your house with Castles, buy your next property at Castles, send your friends to Sell or buy with Sandro, Colin and Abraham.
You will get the best service around!


Thanks guys, you helped me get exactly what I wanted, and made it brilliant to do so!

Yochai Rave - Sales as Vendor
If it weren't for Abraham my fiancée and I wouldn't be living in our new home. We called up to enquire about a different property, and Abraham explained that it had been sold already but that there was a smaller flat above in the same conversion. At first we weren't interested but Abraham convinced us to view it and we were so glad we did! When it came to making an offer we were in a tricky position as we were funding our purchase with the sale of a Probate property which wasn't final yet. The flat we wanted was being advertised as cash buyers only, but Abraham made an exception for us. After our offer was accepted Abraham chased the lawyers to move the sale forward and he and Sandro were flexible when we wanted to come back and take measurements so we could order furniture.

We had a bad experience with another estate agency which led to us losing a property earlier in the year after spending money on a survey and searches. After that, dealing with Castles was refreshing. They were open, honest and it felt like they were on our side. Happy to recommend.
Dion - Sales as a Buyer
Steven, We are grateful for the services you provided!  Now thanks to you we have a place that we can call ‘home’.   ‘Many thanks for all your help’.
Veronica and Nicole – Tenant
Mahe, I would be very happy to accept this invitation.  I have been delighted with the wonderful service that Castles excellent staff  have provided over the years that I have known them. This agency is second to none!   Competent, efficient, helpful and practical, with the knowledge and understanding required to offer sound advice when difficulties occur, they are always prepared to go the extra mile. I cannot praise them highly enough. Castles is always my first port of call when I'm thinking about my next investment.
Dawn Gill
Our neighbour had just sold their property via Castles, Palmers Green and couldn't recommend them highly enough. It was a no brainer for us, and we didn't shop around, we simply went straight to Castles to get a valuation. James, the Branch Manager has been exceptional in his approach, from start to completion. We were periodically updated with what was happening how many viewings took place, feedback from the viewings, etc. Selling a property can be a stressful time, but Castles made the process easier for us. Couldn't recommend them more. Reasonable rates. Excellent service. Informative and knowledgeable staff.
Denise - Vendor
I found Alex and Sertac very helpful and pro-active in finding me a new tenant.
Bianca Christos -  Landlord
Right from the start I found the staff at Castles to be polite and respectful; I felt them to be genuine in their helpfulness and positive attitude. I had to sell a property I had recently inherited and didn't have a clue where to start. I couldn't have found a better company to help me do this. Often they seemed to have more information than the solicitor! I would definitely recommend Castles in Enfield to anyone needing help to sell a property, they will definitely look after you and get you the best price for your property. 
Joanne  - Sales as Vendor

I can only say that I wish all agents were as professional and provided the same exceptional service as Castles in Edmonton
Nicholas
We brought our house through Castles in Tottenham and I would highly recommend their services. In contrast to their competitors, they were able to understand our client needs and to offer a service tailored to them . I have also recommended them to friends who have also received the same high standard of service
Anna
Castles had kept in contact with me on a regular basis updating me with properties within my price range and specification which meant they did not waste my time sending over properties that would not interest me. I viewed a couple of properties which did not feel like the 'one'. I never received any pressure from them to make an offer. We was in the process of buying a house with a different estate agent when it fell through as once the survey was carried out there was stuff we were not happy with. The very same day we pulled out we went on Rightmove and see a house we were really interested in viewing. I called Castles and spoke to Ryan who offered me a viewing the very same day. Myself and my partner looked around and was very happy with what we see. Also, that Ryan just let us view the property and advised he would be available for any of our question if needed which I much preferred. At the end of the viewing Ryan asked if we needed privacy to discuss our thoughts on the property which I thought was very professional but we didn't need privacy and made an offer there and then. Ryan said he would cancel all other viewings, which we were apprehensive about as there was a few estate agents that say what you want to hear, but Ryan stuck to his word and within just 8 weeks we had the keys to our new home. If I was ever to sell it would definitely be through them.
Hayley- Purchaser

David was excellent from the get go. I often meet estate agents who's integrity is questionable for a quick sale. David was honest and open about the property and more than anything was not pushy, this was a big factor in the decision on my offer on the property.

 

Top services received and kudos to David on a job well done!

Mr Wayne Blackwood – buyer
As someone with experience in the property sector and who has dealt with numerous agents in different capacities, James’s professionalism and approach stood out head and shoulders .His understanding of the market would ensure I considered Castles in any future housing transaction.
Abraham was recommended to us by a friend who successfully bought and sold their property with him. Throughout our sale and purchase Abraham was professional, honest and extremely dedicated. Not to mention his positive disposition when things seem tense! We were also very impressed with his discretion! As one part of a four part chain we were amazed at how dedicated he was to all of his buyers/vendors. He worked tirelessly to meet everyone’s needs. Our purchase meant we needed to meet certain deadlines which were quite tight but Abraham succeeded!. We are very grateful to Abraham for all of his hard work and if we buy/sell in the future we would go directly to him to do the job!!
Mrs Byrne
This is the fifth property we have bought through Castles over the last decade. We are a family now and have just bought our perfect family home, all made possible by Abraham and his dedication/patience over the last year.

It’s safe to say that Castles are the ones we really trust when it comes to spending the vast amount of money required to purchase a house....and they have always been there for us for business and advice at any time we require it...Thank you again
Sav and Carol Akyuz – Buyer  / Seller
Having dealt with various other estate agents in Hackney during our long search, we know how rare it is to receive this level of service. We cannot recommend them enough for the personal, honest and reliable experience we received.
We owe them a very big thank you.
Zelda
Daniel and Ryan helped to negotiate what became a long and protracted sale. They gave good advice but listened to my concerns and responded appropriately and respectfully when things were getting a little fraught! They kept both sides fully informed, and reviewed the sale at regular intervals. I think I would sum up the team as calm but effective.
Mrs Wilson- Vendor
Alex, Sertac and Geri were always quick to help and efficient in all that they did to help me as a Castles tenant. Thanks!
Rebecca Mackenzie - Landlord
I had a very bad experience with a well-known High Street Estate Agent after asking them to sell my property, I found their staff to be very unprofessional and rude. That is when I went to Castles Estate Agent, Enfield Highway for their help. It was a match made in Heaven, Stephen, David and Ashli were very helpful and kept me up to date on all aspect of my House Sale. I call them the Polished Pilot Professionalism:- First Class Customer Services Team.
Ms. Early M Neil - Vendor
Hey Mahe, finally all moved in, we love the place! Just wanted to say we appreciate all the work and stress you guys went through selling this place what with either me or Joe being out the country for weeks on end, missed deadlines etc etc. Thank you. We'll deffo bear you guys in mind when we come to sell.
Viv - Sales as Purchaser

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